Ouachita County Medical Center has immediate openings for full time Computer Technicians.
Essential Duties and Major responsibilities: The Computer Technician will be responsible for providing technical support to employees calling the help desk with PC/laptop, printer, network connectivity, application, or other relevant issues. The Help Desk Technician will also work with the Senior IT staff on additional IT infrastructure projects.
- Provide technical support to end-users
- Support a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Troubleshoot application and connectivity issues
- Provide break/fix support for laptops and PC’s
- Perform remote troubleshooting
- Install Electronic Medical Record (EMR) software on hospital computers
- Troubleshoot EMR, computer, and printer issues
- A thorough knowledge of Windows 7/10 networking and settings
- Assist with backups
- Availability to be on call and respond to after hour requests & weekends
An excellent Computer Technician must provide fast technical assistance to end users. You must be end-user-oriented and be at ease with solving IT problems.
Required knowledge or skills
- 1-5 years' of related technical support experience
- Excellent communication and customer service skills
- Experience with Microsoft Windows 7 and 10
- Experience and knowledge setting up and managing users in Active Directory
- Experience supporting enterprise applications like Office 2010, 2013 & 2016, etc.
- Experience working with desktop imaging software
- Ability to complete tasks assigned in a timely manner
- Windows OS Technical Support: 2 years (Preferred)
- Windows Server Technical Support: 1 year (Preferred)
- Education may be accepted in lieu of experience
- Experience with EHR Systems, (Specifically Medhost/HMS) is a plus
The applicant must have strong interpersonal skills, be able to perform well individually and within group settings, have the ability to handle situations professionally and accurately, and must be able to provide care with courtesy, friendliness and respect.
Individuals who prefer to apply for employment in person may do so Monday – Friday between the hours of 8:30am – 4:30pm in the Human Resources office. This office is located downstairs, at the back of the hospital. All applications remain active for 6 months, so please be sure to include your telephone number on the application. If you are selected, we will contact you to schedule an interview. Drug screens are required for all new employees. Any questions regarding your application, interview or drug screen should be directed to our Human Resources department at (870) 836-1295.
Ouachita County Medical Center is committed to a professional working environment that provides equal opportunity to all members of the surrounding community. In accordance with federal and state law, OCMC prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is OCMC policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.